General FAQs

Walters has one branch open on Saturday: the Brea Branch. Brea is open from 7 a.m. to 11 a.m. Please know all branches close on holidays and holiday weekends.

Click here to see our list of branch locations.

Walters offers the following divisions: Energy Management, Industrial Control & Automation, Lighting & Controls, Lighting Project Management, Lighting Quotations, Low Voltage, Residential Lighting, Roadway & Street Lighting, Switchgear, and Underground & Utility.

Walters offers the following services: Battery Energy Storage Systems, BIM, Digital Solutions, Electrical Contractor Solutions, EV Charging, Job Cages, Material & Wire Handling Solutions, Ready to Install Solutions, Tool Rental, Tool Repair, and Wire Solutions.

Credit & Account FAQs

If you’ve set up an account with one of our branches, we distinguish you as a Trade Account customer.

Click here to apply for a Trade Account with Walters.

Complete a Job Sheet and submit to your sales rep or directly to jobsetup@walterswholesale.com

To contact your designated credit manager, please refer to your most recent invoice. Their direct contact information is listed there. While you can always call our main office line, we recommend checking the invoice first so you know exactly which representative to ask for.

Once you log into your account on www.walterswholesale.com, click onto your name in the upper right hand corner to see your account details. Click on “your orders” to see all orders placed.

Yes, please email credit@walterswholesale.com with your account number and your preference.

Online payments are available via the BillTrust Portal. New users must register using their invoice information. For support, please contact ecommerce@walterswholesale.com with your customer name and number in the subject line.

Yes, please contact your Trade Account Credit Manager at 562-988-3100 to set this up, or email credit@walterswholesale.com *(Special Restrictions apply)

Yes, please contact your Trade Account Credit Manager at 562-988-3100 to set this up or email credit@walterswholesale.com *(Special Restrictions apply)

Accounts & Registration

Click Login/Register and then Register. You’ll need your account number (can be found on any customer documents) and an invoice number to activate your account.

Yes, as long as each person uses a unique email address.

Yes, contact ecommerce@walterswholesale.com to find out more information.

Contact ecommerce@walterswholesale.com immediately.

Click Login/Register and then Forgot your Password. Enter your email address and a password reset email will be sent to you.

Orders and Returns

Add items to your cart. Click the cart (upper-right side of any page) and then “Go to Checkout”. Proceed through checkout by clicking “Next” to move to the next step. When you reach the Review & Payments page, click “Place Order” to submit your order. You’ll then see an Order Confirmation page and receive an order confirmation via email.

Yes, fill out the form on our Request a Quote page. If you already have a Trade Account with Walters, contact your local branch or salesperson.

YES! We’re excited to announce that we can now seamlessly convert quotes into orders directly on the website!

Not available for immediate delivery. Please call your local branch to confirm availability.

We establish a line of credit for most of our customers but also accept Visa, MasterCard, Discover, and American Express. See our Payment Options page for more information.

Orders placed for stock items will ship the next day when placed before 7 p.m. cutoff time. Any order placed after 7 p.m. may be delayed. Orders will be reviewed on the next business day and shipped the following day.

We capture funds on a credit card when the order ships.

Trade Account customers use the same return process as they do today. (See the Walters Return Policy)

No. Trade account customers should contact their local branch for changes.

Trade account customers should contact their local branch.

Trade account customers should contact their local branch for access to BillTrust, or connect to BillTrust. For help with BillTrust, contact ecommerce@walterswholesale.com.

Click here to see our Terms of Sale.

Online orders can not be canceled or changed, please follow our return procedure. Trade account customers should contact their local branch for changes.

Pricing

After you sign in, the pricing that you are seeing is identical to that which you would get by calling us or stopping by one of our branches.

Trade accounts may use their account with Walters to purchase material on our website, or pay by credit card. (Payment Options)

You will not pay sales tax if you are tax exempt and are a Trade Account Holder, as long as we have your tax exemption certificate on file before your order is placed.

If we do not have a tax exemption certificate on file, the following steps are needed to become tax-exempt:

  1. Click the Login/Register button
  2. Fill in your First Name, Last Name, Email, Password, Account/Customer Number and Invoice Number
  3. Email your tax exemption certificate to your local Sales Rep
  4. Certificate must be provided before your order is placed.
  5. Your Sales Rep will contact you to confirm when your certificate is on file.

Shipping and Delivery

Not in this release. Please check back soon.

Yes, via the order history page.

Trade account customers can select Truck delivery, UPS or will call. Please review our delivery policy for more information.